We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@t-forrest.co.uk. Please note that returns will need to be sent to the following address: T.Forrest & Sons Ltd

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@t-forrest.co.uk.

You are responsible for the cost of returning an item back to us. We are able to advise on a small number of national couriers which may be able to help you with this, so just give us a call and we will be happy to help. We recommend that you send the goods back by Special Delivery (fully insured) and ensure that the goods are well packaged. If the goods are damaged in transit due to inadequate protection, we will be unable to refund. The amount of the refund is limited to the cost of the product and does not include the cost of delivering the item.

Goods ordered by a customer that we deliver correctly according to the information given and then returned or refused upon delivery will be subject to an administration and restocking charge of 20% (variable at our discretion)

After receiving your return we will refund you via your original payment method (excluding original shipping costs) within 5 working days.

Damages and issues
Please inspect your order within 7 days of receiving the goods and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds will only be given for damaged goods where no replacement product can be supplied. Unless customer would prefer a refund.All goods must be checked upon arrival for defects, damage or unsuitability. We are unable to refund any payment if the goods have been used prior to discovering the fault.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@t-forrest.co.uk.